FROM THE CHIEF
During my thirty years in law
enforcement I have been fortunate to serve with many fine
professionals. The officers and staff of our department
epitomize the tradition of service and enforcement in rural
Arizona. We are experiencing growth both within the City of Eloy
and our department. We are not only adapting to the changes but
are acting as agents for these changes. Our department is taking
a leading role in bringing the community together so we may
progress and grow. I am proud to be a part of the law
enforcement profession. I am proud to be associated with the men
and women of the Eloy Police Department. Most of all, I am proud
to be a citizen of Eloy.
- Chief William Pitman
The Eloy Police
Department serves the community and it is to our citizens
that we are ultimately responsible. Personnel are directed
to perform their duties in a courteous and professional
manner. Police work often involves working without direct
supervision in a variety of circumstances. Personnel are
expected to make judgment decisions within the parameters of
law and departmental policy by applying their training and
experience to individual situations. Often times these
situations are stressful in nature. Given these elements, it
is inevitable that from time to time citizen complaints will
This page is
designed to provide you with information on how to file a
citizen complaint as well as what to expect once a complaint
has been filed by discussing the complaint process.
There are several
ways to initiate the complaint process:
* Tell the
officer in person that you would like to speak to a
supervisor to file a complaint.
* Call (520)
466-7324 and inform the call-taker you would like to speak
to a supervisor to file a complaint.
* Go to the
police station located at 630 North Main Street and inform
the person at the front desk you are there to file a
Supervisor is capable of taking your initial complaint
information. There may be instances in which simply speaking
to a supervisor is sufficient to resolve the matter. An
example of this might be observing a patrol car driving over
the posted speed limit without lights and siren activated.
It may be determined that the officer was responding to a
robbery alarm in accordance with departmental policy. This
information may be sufficient to alleviate the citizens’
concern and no further action would be taken.
complaints the department has developed a packet of
procedural forms to ensure that all pertinent information is
received. There will be an initial fact gathering interview
in which the circumstances, officer (s) involved, and any
witnesses present will be documented. You will be notified
if the interview is tape-recorded or you may be asked to
provide a written statement. This is done to ensure the
accuracy of the interview and to eliminate any possibility
of misunderstanding. At the conclusion of the interview you
will receive a Complaint Receipt Form. The supervisor will
also complete a tracking form documenting the receipt of the
complaint and to whom it will be assigned for further
Assignment of Investigation
All complaints are
placed into either Category I or Category II depending upon
the type or severity of the complaint. Category II
complaints are less serious. Any complaint not immediately
resolved by the supervisor will be assigned to an
investigator. Category I complaints will be assigned to the
Office of Professional Standards for investigation by a
Professional Standards and Responsibilities Officer.
Category II complaints will be assigned as appropriate.
Should it be determined that there are possible criminal
violations involved, an outside agency may be asked to
conduct the criminal investigation. All complaints will be
reviewed by the Chief of Police.
employee is informed that they are the subject of a
complaint. If applicable they are ordered to not discuss the
situation with anyone but the investigator to negate the
possibility of influencing the perceptions of fellow
employees who might be witnesses. The investigation consists
* The possible
re-interview of the complainant.
* Locating and
interviewing any witnesses.
* The collection
and review of records, such as recordings of radio
transmissions or phone calls as well as police reports.
* An interview
of the employee who is the subject of the investigation.
* At the
conclusion a final report is submitted.
The Chief of Police
will review the report for completeness, and if appropriate
will take corrective measures such as directing the
employee’s future actions, training, and/or discipline.
Conclusion of Investigation
The complainant is
contacted and informed of the outcome as is permitted within
the bounds of employment law. It is the goal of the
department to conclude investigations in an expedient
manner. This usually allows us to complete the process
within thirty days unless there are circumstances that are
beyond our control.
It is the goal of
the Eloy Police Department to serve our community in an
impartial and professional manner. Upon receiving citizen
complaints we will strive to address the identified issues
quickly and without bias.
If for any reason
you are dissatisfied with the service provided to you by the
Eloy Police Department, please call 520-466-7324, and ask to
speak to a supervisor.